COURSES
PLANNING WITHIN THE SECURITY ORGANIZATION
THE SECURITY ORGANIZATION
- PURPOSE, SCOPE AND EXTENT
- UNIT AND FUNCTIONS
- SYSTEM AND THE PROTECTION OBJECT
- MEANS, CLASSIFICATION AND PROTECTION CHARACTERISTICS
- ANTISOCIAL RISKS
- TYPOLOGY OF RISK
- NATURE OF THE THREAT
- SPACE-TIME FACTOR
SAFETY AND SECURITY OBJECTIVES
POLICIES AND REGULATIONS
- PREPARATORY STAGE (INFORMATION)
- OPERATIONAL PROPOSAL
- ANALYSE THE CURRENT SITUATION
- ESTABLISH SECURITY STRATEGY AND COVERAGE
CULTURE OF SERVICE
- DEFINITION
- SERVING APPROACH
- THEORY OF THE 5 E´s
- KEY ELEMENTS IN THE SERVICE:
- VERBAL AND BODY LANGUAGE
- ACTIVE LISTENING
- VOICE TONE
- HANDLING, CONTROL AND MANAGEMENT OF EMOTIONS IN FRONT OF THE USER
- TEAM SERVICE
- LEADERSHIP IN FUNCTION
- SERVICE RESILIENCE
OUR CULTURE
- ETHICS AND VALUES
- TEAM WORK
- HUMAN MEANS
- POLICY
- SENSITIZATION
- CRIMINAL PSYCHOLOGY
STRUCTURE
- IMPLEMENTATION AND DEVELOPMENT OF EACH PHASE
HISTORICAL ANTECEDENTS
INTRODUCTION
SECURITY PLAN
- SYNTHESIS AND CRITERIA
- BUSINESS ACTIVITY AND ORGANISATION
- PROTECTIVE ITEMS
- RISK TYPOLOGY
- INTERLINKED RISK ANALYSIS
- SETTING THE LEVEL OF PROTECTION
ORGANIZATION PLAN
- INSTITUTIONAL CONDITIONS
- FUNCTIONS, TASKS AND TASKS
- MANAGEMENT
- EXECUTIVE CONTROL
- OPERATIONAL FUNCTION
- HIERARCHICAL LEVELS AND STRUCTURE
- SAFETY COMMITTEE
- SECURITY RESPONSIBILITIES BY AREA
- COMMUNITY RELATIONS
TECHNICAL WORKSHOPS
- ACTIVE AND PASSIVE SAFETY
- INTERIOR AND EXTERIOR PROTECTION
- ACCESS CONTROL
- CONTROL AND MONITORING CENTRE
- CENTRALIZED COMMUNICATIONS SYSTEM
- SECURITY LIGHTING
- MEASURES AND PROCESSES OF THE PROTECTION AREA
- TRAINING IN PREVENTION, RESPONSE AND CONSERVATION
TRAINING PLAN
- PRODUCTION STAGES
- IDENTIFY NEEDS
- ANNUAL PLAN DEVELOPMENT
- IMPLEMENTATION OF TRAINING PLAN
- PROGRAM EVALUATION
TRAINING PROVIDED
- TRAINING ACTIVITIES
- SPECIFIC PROGRAM FOR SECURITY PERSONNEL
- OPERATIONAL AND MIDDLE MANAGEMENT
- RESPONSIBLE AND MANAGER OF SECURITY
SELF-PROTECTION
- INTRODUCTION
- INTERNAL EMERGENCY
- PRODUCTION
- RISK ASSESSMENT
- MEANS OF PROTECTION
- INTERVENTION, ALARM AND EVACUATION WORKSHOP
- FIRST AID COURSE
- CHIEF OF INTERVENTION AND EMERGENCY
- PHASES AND DETECTION OF INCIDENTS
- ALARM
EXTERIOR EMERGENCY
- STRUCTURE AND CONTENTS
- BASIS AND CRITERIA
- RESPONSE GUIDE
- OPERATION MANUAL
EVACUATION PLAN
- INTRODUCTION
- INTERVENTION WORKSHOP AND SIMULATIONS
CRISIS MANAGEMENT
- INTRODUCTION AND OBJECTIVES
- CLASSIFICATION AND KEYS FOR CRISIS TREATMENT
- APROACH
- EQUIPMENT
- CRISIS MANAGEMENT TEAM
- COMMITTEE AND ITS FUNCTIONS
- INTERNAL AND ADMINISTRATIVE RELATIONS
- VICTIMS LIABILITY
- CRISIS CONTROL CENTER
- INFORMATION AND DECISION MAKING
AUDIT
- INTRODUCTION
- AUDIT TYPES
- IMPLEMENTATION, DEVELOPMENT AND PREPARATION OF AUDITS
- FIELDWORK
- DATA CLEANSING ANALYSIS
- REPORTING AND RESULTS MANAGEMENT
- INTEGRAL PROTECTION SYSTEM
COMPREHENSIVE PROTECTION SYSTEM